FAQs

RM Academy
Does RM Academy have a physical location?
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Yes, we have facilities at Lake Towers - Edifício D, R. Daciano Baptista Marques 245, 2º Andar, Escritório 210, Vila Nova de Gaia (Portugal). The fixed location of our facilities does not mean that all training (Initial or Advanced) takes place at this location. Since the training courses are organized to take place from North to South of the country and in the Islands, each training will have a specific place, usually in a Hotel in the locality where it takes place. This information is always indicated in the training information itself.

What is the difference between Initiation and Advanced training?
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At RM Academy, initiation training lasts 8 hours, takes place on Saturdays and is taught by a guest trainer, being a professional who works in the RM area. This training offer is aimed at professionals or future professionals in the field of Tourism and Hotel Management. The goal is for trainees to get an update on the knowledge acquired and to have the tools that best prepared them to create strategies in the face of constant economic and financial changes, making them aware of the latest online sales tools (GDS, OTA's) and digital marketing (SEO, SEM).

Advanced training courses last 30 hours, on Fridays after work and on Saturdays. In the end, trainees acquire in-depth knowledge of RM, its techniques and strategies and will have all the requirements and skills for its application in a real and immediate context. They are recommended for managers who have responsibility for revenue optimization at the level of the Accommodation, Sales & Marketing and General Management departments.

When do registration open for training?
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The programs are available on our website and you can sign up when their availability permits.

I want to attend training, but I can’t on the announced dates. What can I do?
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Get in touch with us to find out what your interest is. We will repeat the training throughout the year and try to do it on a date that suits you.

How do I know that training is adapted to my level of knowledge?
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All training courses where prerequisites exist have this information mentioned on the training page.

Do I have to bring a computer to the training?
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Each trainee must take a portable computer in order to fully follow the practical applications developed during the training period.

Are training courses certified?
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All participants receive a certificate of participation, signed by the RM Academy administration. We are still waiting for the conclusion of the DGERT certification process.

When I make more than three registrations, am I entitled to a discount?
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When you make more than three registrations, you can get 10% discount, not cumulative with other discounts in force.

How long does it take to issue my invoice?
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Invoices are issued the week you sign up and after you are billed. If you intend to receive your invoice in advance, or need a pro-forma, please indicate us at the time of registration.

How do I cancel my registration?
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All cancellations will be viewed on a case-by-case basis. If a valid justification for the same cancellation is verified, the amount paid for the training will be returned or another person may attend the training instead. For more information, please contact us explaining your situation.

What is the refund policy?
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Cancellation up to 7 days before the start of the training: 100% refund of the amount paid or credit for another training or new edition. Cancellation up to 72 hours before the start of training: no refund is given and no possibility to attend another edition. In this case, an alternative participant to the registered one may be accepted, as long as it fits the profile of participants of that course and class.

RM All In One
What does customized training means?
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It’s a personalized training, exclusive to your organization.

How long does this training takes?
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It will depend on the content, but we have pre-designed training from 8 hours to 30 hours, and we have packages ranging from less than 50 hours, from 50 hours to 100 hours and from more than 100 hours, for customized training with a more intensive practical component.

Is the content adapted according to my needs and my knowledge?
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Exactly, it is a customized and exclusive training.

Is it necessary to have basic knowledge to integrate in-company training?
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No, it is not necessary. In in-company training, we fully adapt to the reality and needs of your company and your employees.

What differences are there between in-company training and other RM training?
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The main difference is precisely the molding of the training courses to the specificity of your company, ensuring specific training dedicated to your needs.